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SYDNEY — 26th July, 2023 — SequenceShift, a trailblazer in Payment Card Industry (PCI) Compliance for Contact Centers, proudly announced its achievement of the Amazon Connect Ready designation from Amazon Web Services (AWS). This distinction verifies that SequenceShift’s software solution for Amazon Connect adheres to architectural and operational best practices. It’s a testament to their commitment to quality and customer satisfaction.
The Contact Center space is in constant metamorphosis, driven by the ever-evolving customer experience (CX) landscape. To stay competitive, businesses are investing heavily in technology that streamlines processes and enhances personalized experiences. This necessitates a sophisticated approach to contact center technology stacks.
The Role of Amazon Connect Ready Partners
With Amazon Connect at the core of these investments, Amazon Connect Ready Partners like SequenceShift specialize in delivering vetted solutions in areas such as analytics and reporting, omnichannel customer experience, customer relationship management, outbound communications, and workforce engagement.
Current and prospective customers can engage with SequenceShift knowing that their solutions are fully interoperable. The Amazon Connect Ready designation distinguishes AWS Partners who have invested significantly in their solutions, demonstrating the ability to deploy and operationalize these solutions repeatedly at scale.
A Stamp of Confidence
“Securing the Amazon Connect Ready designation is an honor,” said a spokesperson from SequenceShift. “Our partnership with AWS empowers us to deliver PCI compliance for contact centers more effectively. We leverage AWS’s agility, vast range of services, and rapid innovation.”
To facilitate seamless integration and deployment of these solutions, AWS launched the AWS Service Ready Program—a platform aimed at helping customers identify experienced AWS Partners.
Seamless Integration: A Customer’s Perspective
Chris Barrow, Solution Architect at Collinson expressed his satisfaction with SequenceShift: “The seamless integration with Amazon Connect and easy integration into Salesforce made all the difference.”
This accomplishment adds another feather to SequenceShift’s cap—the company is recognized for offering AWS-aligned pay-as-you-go self-service PCI compliance solutions.
A Glimpse into SequenceShift’s Successes
| Client | Success Factor |
|---|---|
| The Globe & Mail | Swift Setup |
| Collinson | Easy Integration with Salesforce |
| Global Touring | Pay-as-You-Go Model |
SequenceShift’s unique product offerings marked by swift setup times coupled with AWS alignment make them an industry favorite.
About SequenceShift
A global leader in providing robust PCI compliance solutions for contact centers—SequenceShift is trusted by industry giants such as The Globe & Mail, Collinson & Global Touring. Their products are characterized by swift setup times & PAYG models which align perfectly with companies’ needs.
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